Privacy Policy alpa888 — Protection Personal Data You

1Personal Data Collection

Alpa888 collects your personal data through several different channels when you interact with our platform:

Directly From You:

• Information you provide during account registration, including your name, email, phone number, and date of birth.
• Identity verification (KYC) documents uploaded, such as a copy of your MyKad or passport.
• Bank account details provided for deposit and withdrawal purposes.
• Any information you provide when interacting with our customer support team.

Automatically:

• Technical data such as IP address, device type, operating system, and browser.
• Log data recording access times, pages visited, and actions taken within the platform.
• Cookie data and similar tracking technologies used to enhance your user experience.

2Purpose of Data Use

The personal data we collect is used exclusively for the following purposes:

• Account Management: Create and maintain your account, process registration, and verify your identity through the KYC process.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions on the platform securely and efficiently.
• Customer Support: Provide accurate and effective assistance when you contact our support team.
• Platform Security: Detect and prevent fraud, money laundering, and other unlawful activity on the platform.
• Legal Compliance: Meet reporting obligations and compliance requirements with relevant regulatory bodies.
• Service Improvement: Analyze usage patterns to improve the platform experience and develop new features.
• Marketing Communications: Send information about promotions, bonuses, and exclusive offers — only if you have opted in to receive such communications.

Alpa888 will not use your data for any purpose other than those stated above without obtaining your consent first.

3Data Sharing & Disclosure

Alpa888 does not sell or trade your personal data. However, there are limited circumstances where we need to share your information with certain parties:

• Payment Service Providers: Transaction information is shared with payment gateways and financial institutions that process your deposits and withdrawals. These parties are bound by strict confidentiality agreements.
• Game Providers: A minimum amount of session data is shared with game software providers to ensure smooth gameplay and result integrity.
• Legal Compliance: alpa888 will disclose information to authorities if required by a court order, regulatory body, or applicable law.
• Fraud Prevention: Certain information may be shared with fraud prevention agencies to protect the platform and all members from criminal activity.

4Data Security & Encryption

Alpa888 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between the platform and your device.
• Sensitive data such as passwords is encrypted using strong hashing algorithms — even our own staff cannot view your password.
• Role-based access control (RBAC) ensures only authorised personnel can access specific data.
• Regular security scans and penetration testing to identify and address vulnerabilities.
• 24/7 account activity monitoring to detect unauthorized access attempts or suspicious behavior.
• Secure and integrated data backups to ensure service continuity.

While we take all reasonable measures, no system is 100% impenetrable. We encourage you to do your part by using a strong password and enabling two-factor authentication (2FA) on your account.

5Data Retention Period

Alpa888 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date, in accordance with anti-money laundering legal requirements.
• KYC Records: Retained for 5 years after the business relationship ends.
• Technical Log: Retained for 90 days for security and debugging purposes.
• Customer Support Data: Retained for 2 years after the last interaction.

Once the defined retention period ends, your data will be securely deleted or anonymized in accordance with established procedures, unless there is a legal requirement to retain it longer.

6Your Rights as a Member

As an alpa888 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

Alpa888 will respond to any data rights request within 14 business days. For complex cases, this period may be extended to 30 business days with notice to you.

7Cookies & Tracking Technologies

Alpa888 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session management. Cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve our services.
• Functional Cookies: Remember your preferences such as language and display settings for a better experience.
• Analytics Cookies: Helps us understand traffic and usage patterns solely for platform improvement purposes.

You can manage cookie settings through your browser options. Please note that disabling certain cookies may affect the functionality of the alpa888 platform.

8Children's Privacy

The alpa888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from minors.

If you are a parent or guardian and discover that a child under your care has registered an alpa888 account, please contact us immediately. We will take action to close the account and delete all collected data without delay.

9Privacy Policy Changes

Alpa888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform improvements.

When significant changes occur, we will:

• Update the "Last Updated" date at the top of this page.
• Notify members via their registered email or in-platform notice at least 7 days before changes take effect.
• Displays a summary of key changes for your convenience.

Continued use of the alpa888 platform after the date changes take effect will be considered acceptance of the updated Privacy Policy.

10How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels: